Paper Sizes and Scales

Your plan will be centred on the address you provide, and the extents of the plan will be determined by a combination of the size of the paper and scale you select.

'Page Size' lets you select the paper size and orientation for your plan.

A 'Portrait' plan will show more north and south detail, a 'Landscape' more east and west.

As a guide for how to use 'Scale';  

'Site' is as close in to the detail of the site as is possible, generally showing the site and immediate services.

'Context' loses the very close-in details that 'Site' shows, but shows information about services around the site.

'Location' pulls out even further and shows information of services within the wider area.  Good for route-planning, not so for site-detailing.

See the 'Examples of Scales' for more.

'Media' is how you wish to receive the plan.  'Electronic(pdf)' is emailed to you, 'Printed' is where we print and post to you.

Our Dial Before You Dig Service

You can order only a Scottish Water plan with this service.  Your enquiry will not be recorded other than for invoicing, and no other asset owner or authority will be contacted.

Our Dial Before You Dig service is used for planning, excavation and of course site investigation. It lets you request plans from as many asset owners as are in the region of the site, and has many more features that you may find useful:

Site Mark-up:  You mark up your site online to show its full extents / shape / route etc.

Multiple Contacts:  From your site we identify all potentially interested contacts, including utilities / authorities / pipelines etc, often as many as 70 different contacts, including Scottish Water of course. 

You select the contacts you wish to have plans from; we tell you who charges and what costs to expect.

Register of Enquiries:   All your enquiries are recorded in your Enquiries Register, including details of contacts made and responses received.  You can monitor progress of enquiry / review completed enquiries.

Audit:  Your enquiry is fully audited showing those who were affected and those who were not, including 'Not Affected' statements.

Certification:  Your enquiry is certificated, showing the enquiry details, all those who were contacted, and their responses.

Registration is free on National One Call, and you can still use this page for Scottish Water only enquiries.

If all you require is a Scottish Water plan there is no need to join / use our Dial Before You Dig service

Locating your Site

You can specify an address for your site using combinations of address / postcode or OS grid references.

The plan you receive is centred on the address / location you specify, plotted according to the size of paper and scale you specify.

Generally, addresses of property are accurate when the site is in a town / city / village, for example '1 Mill Place, Linlithgow. EH49 7TL'.

Positioning in more rural settings is best done by OS grid references (OSGRs). 

If you do not have these OSGRs to hand you can use public information services such as StreetMap which will zone you in and provide you with accurate OSGRs to use as your address / location.  A brief description also helps.

If we cannot identify a site from the address / location you specify we will call you to clarify (which is why it is very important to specify a telephone number we can find you at through the day).

A full Dial Before You Dig Enquiry

The average price of a full National One Call Dial Before You Dig enquiry in Scotland over the past 12 months has been £374, with up to 43 possible contacts, one of which is Scottish Water.

Like Scottish Water, some of these other contacts make a charge for conducting a search.  Charges apply for any response, even if it is just 'Not Affected'.

In full, the maximum possible search charges come to £374.  Not to be confused with the average price for a National One Call Dial Before You Dig enquiry for the past year, which also includes our fee.

Unlike other services, instead of just assuming all charges will apply National One Call allows clients to deselect any contacts they do not need or know are not in the vicinity of the site.

Because of this and other money-saving features of our Dial Before You Dig system, the average for actual charges over the past 12 months has been just £275, not £374.  And ACTUAL charges are the only charges we pass on, not the maximum of all possible charges.

Our fee to make the contacts, pay the charges, chase responses and compile your Planning Pack is just £99.00.

Your complete Planning Pack, including certification, is with you within 12-15 working days.

If a Scottish Water plan is all you need, you do NOT
need to use Dial Before You Dig

Ordering a Scottish Water Plan

This page allows anyone to order a Scottish Water plan.  You do not need to be a registered member of National One Call.

Complete the form below to order a Scottish Water plan for your site.

Where you see there is extra help available to guide you for that section.

When you have completed the form, select how you are going to pay for it and you will be taken to that section.

Unless 'Authorise from Account' is available (registered members with credit accounts), your request has to be paid for before it is processed.

If you choose 'Send me an Invoice' we email the invoice to the email address you gave.  Your order is processed when we receive payment.

If you choose 'Pay Online' we take you to our online payment partner.  When we receive payment confirmation from our payment partner we proceed with your order.

Your order is on 'hold' until we receive payment (or authorisation), no matter how urgent it is.

Paying for / authorising your Request

If you are a registered member of National One Call, and have a credit account with us, you can 'Authorise from Account'.  Your request will be immediately processed and you will be invoiced for payment within 30 days.

If you do not have a credit account you must pay for your enquiry before it is processed, and you can choose:

'Send me an Invoice' which emails you an invoice to pay by cheque or BACS (instructions are on the invoice).

or

'Pay Online' where we take you to our online payment partner (PayPal) where you can make immediate payment.

Your request is only processed once authorised / paid.

Applying for a Credit Account

Only registered National One Call members can apply for credit accounts to authorise requests instead of paying up-front.

A credit account is particularly useful if you regularly obtain plans for Scottish Water, or make regular Dial Before You Dig enquiries.

To register, simply go to our Main Home and complete the registration form.

Registration is free and takes just a couple of minutes.  You can also add other users at no charge and they can use the same account facilities.

Once registered and activated, you can apply for a credit account which will let you both order Scottish Water plans on account here and/or order Dial Before You Dig enquiries on account.

Please note that being a National One Call member does not automatically give you credit facilities.  You must apply for a credit account once registered.

Orders authorised on account are subject to payment within 30 days from invoice.

Print Types

You can select between two Print Types:

Combined: A single plan showing both fresh-water and sewerage on the same plan. 

A Combined plan is good for looking at all Scottish Water services at the same time, and the legends let you distinguish between each type of service.  Combined plans are good for overall planning or identifying all Scottish Water services in context.

Individual: Two separate plans, one for fresh-water and another for sewerage.

Individual plans split each type of Scottish Water service to give focus onto on each service individually.  This can be the best option when interested in only one service-type or dealing with different contractors per service-type for example.

There is no difference in price or time between a Combined or Individual Print Type; you should take the Print Type that best suits your requirement and preference.

Samples of Scales of Scottish Water Drawings

To give you some idea of how scales work in Scottish Water drawings we have prepared drawings at 1:500, 1:1250 and 1:2500 scale.

The drawings are centred on exactly the same site, the National One Call office in Linlithgow.

Click on the scales to see each of the drawings.

A 1:500 is the closest-in you can look into the site.

A 1:1250 brings you out a bit from the site.

A 1:1:2500 is the highest-available view of the site.

What to Expect from Scottish Water Plans

Scottish Water Plans are issued to enquirers to give an indication of service presence(s) at a site.

They are not As-Built Plans - please do not excavate or commission work using a Scottish Water plan only.

Scottish Water has a policy of regularly updating their plans.  The plan you receive is valid for 30 days only, after that you should not rely on the plan provided.

As plans are indicative, you will not see every valve / bore / tee-piece / service pressure / pipe-size / depth / route etc.

Plans seldom contain any details of connections from mains to service pipes (i.e. the connection from the mains to a property).  These may be shown as present but will 'disappear' when the service pipe enters a property, and the apparent route of that service pipe is also 'indicative only'.

Plans do not show any services that run through private property, e.g. through private gardens / driveways etc.  Only your developer / builder will have these, if they actually kept them or recorded them.  This seldom happens.