Use the above email to send us a location plan for larger sites
Or if you wish for us to log your request.
0800 009 6273 Mon - Fri
9am - 5pm
Plan Layout
Your plan will be centred on the address you provide,
and the extents of the plan will be determined by a combination of the size
of the paper and scale you select.
Page Size & Layout - Choose
either A4 or A3, Portrait (vertical) or Landscape (horizontal).
Below is a general guide for how to choose
the 'Scale'
1:500 (Site) is as close in to the detail
of the site as is possible, generally showing the site and immediate services.
1:1250 (Context) loses the very close-in
details that 1:500 (Site) shows, but shows information about services around
the site.
1:1250 (Context) Zooms out even further
and shows limited information of services within the wider area. Ideal for route-planning,
not so for site-detailing.
You can order only a Scottish Water plan with
this service. If this is all you need, this is the service for you.
But what if you need more than
just a Scottish Water plan? What if you want to find out who else might
be affected?
Our PlanToDig service lets you request plans
from all known asset owners as are in the region of your site, and has many
more features that you may find useful:
Site Mark-up: You mark up your site
online to show its full extents / shape / route etc.
Multiple Contacts: From your site
we identify all potentially interested contacts, including utilities / authorities
/ pipelines etc, often as many as 70 different contacts, including Scottish
Water of course.
You select the contacts
you wish to have plans from; we tell you who charges and what costs to expect.
Register of Enquiries: All
your enquiries are recorded in your Enquiries Register, including details of
contacts made and responses received. You can monitor progress of enquiry
/ review completed enquiries.
Audit: Your enquiry is fully audited
showing those who were affected and those who were not, including 'Not Affected'
statements.
Certification: Your enquiry is certificated,
showing the enquiry details, all those who were contacted, and their responses.
Registration is free on National One Call, and
you can still use this page for Scottish Water only enquiries.
If all you require is a Scottish Water
plan there is no need to join / use our PlanToDig service
Locating your Site
You can specify an address for your site using
combinations of address / postcode or OS grid references.
The plan you receive is centred on the address
/ location you specify, plotted according to the size of paper and scale you
specify.
Generally, addresses of property are accurate
when the site is in a town / city / village, for example '1 Mill Place, Linlithgow.
EH49 7TL'.
Positioning in more rural settings is best done
by OS grid references (OSGRs).
If you do not have these OSGRs to hand you can
use public information services such as StreetMap which will zone you in and
provide you with accurate OSGRs to use as your address / location. A brief
description also helps.
If we cannot identify a site from the address
/ location you specify we will call you to clarify (which is why it is very
important to specify a telephone number we can find you at through the day).
A full PlanToDig Enquiry
The average price of a full National One Call
Dial Before You Dig enquiry in Scotland over the past 12 months has been £374,
with up to 43 possible contacts, one of which is Scottish Water.
Like Scottish Water, some of these other contacts
make a charge for conducting a search. Charges apply for any response,
even if it is just 'Not Affected'.
In full, the maximum possible search charges
come to £374. Not to be confused with the average price for a National
One Call Dial Before You Dig enquiry for the past year, which also includes
our fee.
Unlike other services, instead of just assuming
all charges will apply National One Call allows clients to deselect any contacts
they do not need or know are not in the vicinity of the site.
Because of this and other money-saving features
of our Dial Before You Dig system, the average for actual charges over
the past 12 months has been just £275, not £374. And ACTUAL charges are
the only charges we pass on, not the maximum of all possible charges.
Our fee to make the contacts, pay the charges,
chase responses and compile your Planning Pack is just £99.00.
Your complete Planning Pack, including certification,
is with you within 12-15 working days.
If a Scottish Water
plan is all you need, you do NOT need to use Dial Before You Dig
Plans are
now delivered by Email Only.
Please ensure that you provide the correct
email address.
The Scottish Water plan will be returned to you in
an email, as a PDF attachment to the email address you specify.
Ordering a Scottish
Water Plan
This page allows anyone to order a Scottish Water
plan. You do not need to be a registered member of National One Call.
Complete the form to order a Scottish Water plan
for your site.
Where you see
there is extra help available to guide you for that section.
When you have completed the form, select how
you are going to pay.
Unless 'Authorise from Account' is available
(registered members with credit accounts), your request has to be paid for before
it is processed.
If you choose 'Send me an Invoice' we email the
invoice to the email address you gave. Your order is released when we
receive payment.
If you choose 'Pay Online' we take you to our
online payment partner. When we receive payment confirmation from our
payment partner we proceed with your order.
Your order is on 'hold' until
we receive payment (or authorisation).
Paying for / authorising your Request
If you are a registered member of National One Call, and have
a credit account with us, you can 'Authorise from Account'. Your request
will be immediately processed and you will be invoiced for payment within 30
days.
If you do not have a credit account you must pay for your
enquiry before it is processed, and you can choose:
'Send me an Invoice' which emails you an invoice to pay by
cheque or BACS (instructions are on the invoice).
or
'Pay Online' where we take you to our online payment partner
where you can make immediate payment.
Your request is only processed once authorised / paid.
Applying for a Credit Account
Only registered National One Call members can
apply for credit accounts to authorise requests instead of paying up-front.
A credit account is particularly useful if you
regularly obtain plans for Scottish Water, or make regular Dial Before You Dig
enquiries.
To register, simply go to our Main Home and complete
the registration form.
Registration is free and takes just a couple
of minutes. You can also add other users at no charge and they can use
the same account facilities.
Once registered and activated, you can apply
for a credit account which will let you both order Scottish Water plans on account
here and/or order Dial Before You Dig enquiries on account.
Please note that being a National One Call member
does not automatically give you credit facilities. You must apply for
a credit account once registered.
Orders authorised
on account are subject to payment within 30 days from invoice.
Print Types
You can select between two Print Types:
Combined: A single plan showing both fresh-water
and sewerage on the same plan.
A Combined plan is good for looking at all Scottish
Water services at the same time, and the legends let you distinguish between
each type of service. Combined plans are good for overall planning or
identifying all Scottish Water services in context.
Individual: Two separate plans, one for fresh-water
and another for sewerage.
Individual plans split each type of Scottish
Water service to give focus onto on each service individually. This can
be the best option when interested in only one service-type or dealing with
different contractors per service-type for example.
Example of
Scales of Scottish Water Drawings.
To give you some idea of how scales work in Scottish
Water drawings we have prepared drawings at 1:500, 1:1250 and 1:2500 scale.
These examples are centred on exactly the same
site, the National One Call office in Linlithgow.
Click on the scales to see each of the drawings.
1:500 is the closest-in you can look into the site.
Scottish Water Plans are issued
to enquirers to give an indication of service presence(s) at a site.
They are not
As-Built Plans - please do not excavate or commission work using a Scottish
Water plan only.
Scottish Water has a policy of
regularly updating their plans. The plan you receive is valid for 30 days
only, after that you should not rely on the plan provided.
As plans are
indicative, you will not see every valve / bore / tee-piece / service pressure
/ pipe-size / depth / route etc.
Plans seldom contain any details
of connections from mains to service pipes (i.e. the connection from the mains
to a property). These may be shown as present but will 'disappear' when
the service pipe enters a property, and the apparent route of that service pipe
is also 'indicative only'.
Plans do not show any services that run through
private property, e.g. through private gardens / driveways etc. Only your
developer / builder will have these, if they actually kept them or recorded
them. This seldom happens.
Automatically Registering a new User
!!Only NOC
Users can see this or do this!!
If you are recording an Enquiry
on behalf of an EXISTING Organisation and User, do NOT tick this box!
If however this is a new client
you can tick the box and the system will create them as a new user before registering
this Enquiry. Note that the details
As plans are
indicative, you will not see every valve / bore / tee-piece / service pressure
/ pipe-size / depth / route etc.
Plans seldom contain any details
of connections from mains to service pipes (i.e. the connection from the mains
to a property). These may be shown as present but will 'disappear' when
the service pipe enters a property, and the apparent route of that service pipe
is also 'indicative only'.
Plans do not show any services that run through
private property, e.g. through private gardens / driveways etc. Only your
developer / builder will have these, if they actually kept them or recorded
them. This seldom happens.
there is extra help available to guide you for that section.